Privacy policy

Last updated: June 09, 2026

At Sobhys, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, use our services, or make a purchase. Sobhys is the trading name for MOSOBHY FOR ONLINE SELLING, a business registered in the United Arab Emirates. Our store is powered by Shopify, which helps us provide secure shopping, payment processing, and customer support services.

Information We Collect

We may collect personal information from you when you:

  • Visit our website
  • Place an order
  • Create an account
  • Subscribe to our emails
  • Contact our support team

The information we may collect includes:

  • Full name
  • Email address
  • Phone number
  • Shipping and billing address
  • Payment details (processed securely through third-party payment providers)
  • Order history and transaction details
  • Account login information and preferences
  • Device information such as IP address, browser type, and cookies
  • Information related to your interaction with our website and services

How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Provide customer support and respond to inquiries
  • Improve our website, products, and customer experience
  • Prevent fraud, unauthorized transactions, and security threats
  • Send promotional emails and offers (only if you choose to receive them)
  • Comply with legal obligations and enforce our policies

Sharing Your Information

We may share your information only with trusted third parties necessary to operate our business, including:

  • Shopify for store hosting and platform services
  • Payment processors for secure payment handling
  • Shipping and delivery partners
  • Analytics and marketing providers
  • Customer support and technology service providers

These third parties are required to keep your information secure and use it only for authorized business purposes. We do not sell, rent, or trade your personal information to third parties.

Shopify Services

Our store is hosted on Shopify. Shopify may process certain information necessary to operate and improve the platform and provide secure checkout functionality.

Cookies and Tracking Technologies

Sobhys uses cookies and similar technologies to:

  • Improve website performance and functionality
  • Remember your preferences and shopping cart
  • Analyze website traffic and user behavior
  • Deliver relevant advertisements and promotions

You can disable cookies through your browser settings at any time, although some website features may not function properly.

Data Security

We take your data security seriously. Our website uses SSL encryption and secure technologies to help protect your personal and payment information. While we take reasonable measures to safeguard your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to provide our services, complete transactions, comply with legal obligations, and resolve disputes and enforce agreements.

Your Rights

Depending on your location and applicable laws, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Request a copy of your personal data

To exercise any of these rights, please contact us using the information below.

GDPR – Rights for EU/EEA Residents

If you are located in the European Union or European Economic Area, you have the following rights under the General Data Protection Regulation (GDPR):

  • Right to access – Request a copy of the personal data we hold about you.
  • Right to rectification – Request correction of inaccurate or incomplete data.
  • Right to erasure – Request deletion of your personal data ("right to be forgotten").
  • Right to restrict processing – Request that we limit how we use your data.
  • Right to data portability – Receive your data in a structured, machine-readable format.
  • Right to object – Object to processing based on legitimate interests or for direct marketing.
  • Right to lodge a complaint – You have the right to file a complaint with your local data protection authority.

We process your personal data on the following legal bases: performance of a contract (to fulfill your order), compliance with legal obligations, and our legitimate business interests. Where we rely on your consent, you may withdraw it at any time.

CCPA – Rights for California Residents

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

  • Right to know – Request disclosure of the categories and specific pieces of personal information we collect, use, disclose, or sell.
  • Right to delete – Request deletion of your personal information, subject to certain exceptions.
  • Right to opt out – We do not sell your personal information to third parties. If this changes, we will update this policy and provide an opt-out mechanism.
  • Right to non-discrimination – We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights, please contact us at info@sobhys.com or +971 50 226 3780.

Third-Party Services

Our website may contain integrations or services provided by trusted third parties, including payment processors and shipping providers. These providers are responsible for protecting your information in accordance with their own privacy and security standards.

Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children.

International Transfers

Your information may be transferred to and processed in countries outside your country of residence where our service providers operate. We take reasonable steps to ensure your information remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any updates will be posted on this page with a revised date.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal information, please contact us:

  • Trade Name: Sobhys
  • Legal Entity: MOSOBHY FOR ONLINE SELLING
  • Trade License No: 1551223
  • Address: 100 Al Ghureefah St - Al Muntazah - Rowdhat Abu Dhabi - Abu Dhabi - UAE
  • Phone Number: +971 50 226 3780
  • Email Address: info@sobhys.com