Terms of service

Last updated: June 03, 2026

This website is operated by Sobhys, the trading name of MOSOBHY FOR ONLINE SELLING, a business registered in the United Arab Emirates under Trade License No. 1551223. Throughout the website, the terms “we”, “us”, and “our” refer to Sobhys. By visiting our website or purchasing from us, you agree to be bound by these Terms of Service, including all policies referenced within them. Our store is hosted on Shopify, which provides the e-commerce platform that enables us to offer our products and services to customers securely online.

Section 1 – Eligibility and Account Responsibility

By using our website or services, you confirm that:

  • You are at least the age of majority in your country or region
  • The information you provide is accurate and complete
  • You are responsible for maintaining the confidentiality of your account details
  • You accept responsibility for all activities conducted under your account

We reserve the right to suspend or terminate accounts containing false, misleading, or unauthorized information.

Section 2 – Products and Product Information

We aim to display all products, descriptions, pricing, and images as accurately as possible. However:

  • Product colors may vary depending on your device or screen settings
  • Product availability may change without notice
  • Prices may be updated at any time
  • We reserve the right to limit quantities or discontinue products

We do not guarantee that product descriptions or other website content will always be completely accurate, current, or error-free.

Section 3 – Orders and Payments

We reserve the right to refuse, limit, or cancel any order at our discretion, including suspected fraudulent or unauthorized transactions. By placing an order, you agree to:

  • Provide current and accurate billing and shipping information
  • Use authorized payment methods
  • Pay all applicable charges and taxes associated with your order

If we modify or cancel an order, we may attempt to notify you using the email address or phone number provided at checkout. All prices displayed on the website are listed in AED (United Arab Emirates Dirham) unless otherwise stated.

Section 4 – Shipping and Delivery

Estimated shipping and delivery times are provided for convenience only and are not guaranteed. Sobhys is not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance
  • Weather conditions
  • Incorrect shipping information provided by the customer
  • Other circumstances beyond our control

Risk of loss or damage passes to the customer once the order has been handed over to the shipping carrier.

Section 5 – Returns and Refunds

Your purchases are also governed by our Return & Refund Policy, which outlines:

  • Return eligibility
  • Refund timelines
  • Non-returnable items
  • Return procedures

By using our website and placing an order, you agree to the terms outlined in that policy.

Section 6 – Intellectual Property

All content available on this website, including but not limited to logos, branding, product images, graphics, text, website design, icons, and visual content, is the property of Sobhys or its licensors and is protected by applicable intellectual property and copyright laws. You may not reproduce, distribute, modify, or use any content from this website without prior written permission.

Section 7 – Prohibited Uses

You may not use this website or its content:

  • For unlawful purposes
  • To violate any applicable laws or regulations
  • To infringe on intellectual property rights
  • To upload malicious software, viruses, or harmful code
  • To engage in fraudulent, abusive, or misleading activities
  • To interfere with the security or functionality of the website

Violation of these terms may result in immediate termination of access to our services.

Section 8 – Third-Party Services

Certain services available through our website may be provided by third parties, including payment processors, logistics providers, and Shopify. We are not responsible for the policies, actions, or services of third-party providers. Your use of such services may also be subject to their own terms and policies.

Section 9 – Limitation of Liability

To the fullest extent permitted by applicable law, Sobhys shall not be liable for indirect or incidental damages, loss of profits or revenue, data loss, delays or interruptions in service, or any damages arising from the use of our website or products. Our total liability shall not exceed the amount paid by you for the relevant order.

Section 10 – Governing Law

These Terms of Service and any related agreements shall be governed by and interpreted in accordance with the laws of the United Arab Emirates.

Section 11 – Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will become effective immediately upon posting on this page. Your continued use of the website after updates are posted constitutes acceptance of the revised terms.

Section 12 – Contact Information

If you have any questions regarding these Terms of Service, please contact us:

  • Trade Name: Sobhys
  • Legal Entity: MOSOBHY FOR ONLINE SELLING
  • Trade License No: 1551223
  • Business Address: 100 Al Ghureefah St - Al Muntazah - Rowdhat Abu Dhabi - Abu Dhabi - UAE
  • Phone Number: +971 50 226 3780
  • Email Address: info@sobhys.com